Check in to the future: robots serve up room service and smiles at this tech-savvy hotel

Eisenstadt / Austria

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Eisenstadt / Austria 〰️

Pudu Robotics

• TL;DR: Pudu Robotics has introduced service robots in Austria's Parkhotel, offering a new twist on your typical hotel experience.

• So what? On your next hotel visit, you might be interacting with robots, changing the way you experience hospitality.

Stepping into the Parkhotel in Eisenstadt, Austria, guests are now experiencing something quite out of the ordinary. Pudu Robotics, a leader in commercial service robots, has brought a new dimension to hospitality by deploying its innovative robotic staff at the hotel. The development represents an important step in integrating technology into the hospitality industry to balance service quality, like how quickly your late night in-room-dining arrives at your door (yum), and operational costs such as how many staff are required to work overnight shifts.

Who are Pudu Robotics?

Founded in 2016 and based in Shenzhen, China, Pudu Robotics has become a global leader in the design, research and development, production, and sales of commercial service robots. With nearly 70,000 units shipped across over 60 countries, Pudu's robots are enhancing efficiency in various industries, including hospitality, healthcare, and retail. From serving burgers in Auckland, New Zealand to working at Xtreme Trampoline Park in Canada, the robotic innovations Pudu creates are embedding themselves in different aspects of our daily life in every corner of the globe.

How can robots enhance guest experiences?

Pudu's range of robots, including BellaBot, KettyBot, HolaBot, FlashBot, and PUDU CC1 each play a unique role at the Parkhotel. From greeting guests to handling meal deliveries and ensuring cleanliness, they showcase a harmonious blend of automation and human touch in the hospitality sector.

Imagine being greeted by KettyBot, a robot that provides information and guidance at the Parkhotel’s entrance. Inside, BellaBot and HolaBot are busy in the dining area, handling meal deliveries and clearing tables.

Pudu Robotics

Why do robots and humans work well together?

Stephano, a Parkhotel staff member, praises BellaBot for assisting in delivering hot food, allowing him to focus on food preparation efficiently. Meanwhile, Andrea, another staff member, highlights how HolaBot has taken over repetitive tasks, enabling her to focus on creating unique guest experiences.

This integration of robotic technology is not just about efficiency; it's about enhancing the overall guest experience with a touch of modernity.

Beyond just interacting with guests, these robots are making significant contributions to hotel operations. FlashBot ensures swift and reliable room service delivery, while the PUDU CC1 robot is responsible for keeping meeting rooms immaculate. These innovations demonstrate how robotics can streamline hotel services, making your stay and use of facilities more comfortable and convenient.

Will robots take over jobs in hospitality?

While robots handle routine tasks, hotel staff are freed up to focus more on guests. This shift allows for a more personalised service, where staff can engage more with guests, providing a human touch that complements the efficiency of robotic assistants.

As we look to the future of travel, Pudu's robots at Parkhotel are more than a technological showpiece; they’re a step towards a new era in the hospitality industry. This blend of technology and traditional service is shaping a future where hotel stays are not just about a place to sleep, but an experience enriched by the convenience of cutting edge tech.